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Privacy Policy

Last Updated: August 19th, 2024
 

At Studio Alkhemist Inc. (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (www.alkhemist.com) and services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We collect the following types of personal information from users:

  • Personal Information: Name, email address, phone number, payment information, and any additional information related to skin concerns or preferences.

  • Collection Methods: Information is collected through our booking system (MangoMint) or through forms provided on our website.

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2. Purpose of Data Collection

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We collect and use personal information for the following purposes:

  • Service Communication: To contact you regarding our services, appointments, and special offers.

  • Appointment Booking: To facilitate the booking of appointments and manage your interactions with our services.

  • Analytics and Tracking: To analyze user behavior and improve our services through data-driven insights.

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3. Third-Party Sharing

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We may share your personal information with the following third parties:

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  • Booking System and Payment Processor: Your information is shared with MangoMint, our booking and payment processing platform.

  • Third-Party Services: We also integrate with services such as Google Analytics and Typeform to enhance user experience and gather insights.

These third parties have their own privacy policies that govern how they handle your data.

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4. Cookies and Tracking Technologies

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Our website uses cookies and similar tracking technologies as provided by Wix Studio. These technologies help us understand user behavior, enhance your experience on our site, and facilitate marketing and analytics activities.

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5. User Rights

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You have the following rights regarding your personal information:

  • Opt-Out of Marketing: You can opt out of marketing communications by replying “STOP” to any SMS campaigns or by unsubscribing from email campaigns via the provided link.

  • Access and Correction: You may request access to or correction of your personal data by contacting us at hello@alkhemist.ca.

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6. Data Retention

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We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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7. Security Measures

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We implement standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure servers, and other appropriate technologies based on the tools we use.

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8. Children’s Privacy

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Our services are not in

tended for children under the age of 13 (or 16, depending on jurisdiction), and we do not knowingly collect personal information from children in this age group. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

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9. International Data Transfers

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Your personal information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that international data transfers comply with applicable data protection laws.

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10. Updates to the Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will indicate the date of the latest revision. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.

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11. Contact Information

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If you have any questions or concerns about this Privacy Policy, please contact us at:

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